AWS direct contract | Classmethod Members (TH) (Reseller contract) | |
---|---|---|
Contractor | AWS | Classmethod (Thailand) Co., Ltd. |
How to apply | Web | Application form |
AWS account issue period | Issued on the same day | Estimated: about 3 business days |
Classmethod Members Login Information | - | Estimated: about 3 business days |
Payment Method | Credit card (Invoice payment is possible conditionally) | Invoice payment (bank transfer) |
Billing: Invoice issuance | Around 3-7 days after the month of use | Around 10-15 days after the month of use |
Billing: issuance in writing | - | correspondence |
Billing: Payment date | Payment date under customer contract with credit card company | Invoice payment / payment within 15 days |
Billing: Advance payment request timing at the time of RI / SP purchase | Billed at purchase | Payment at the end of the following month (same timing as AWS usage fee billing) |
AWS usage fee | - | 3% discount service |
Billing fee | - | Free |
RI / SP purchase | Self-purchase possible | Self-purchase available (support available at the time of purchase) |
Technical support: channel | Web (Application form) / email / phone / chat | Web (Application form) / email / phone) |
Technical support: language | Japanese/English Detail | Japanese/English/Thai |
Technical support: Reception / response time |
- For AWS Enterprise Support - 24/7 reception / response, unlimited number unlimited number - General Guidance: Within 24 Hours - Production system failure: Within 4 Hours - Production system down:Within 1 Hours - Business Critical System Down: Within 15 Minutes - Please refer to the following page except for enterprise support Detail |
- 24/7 reception / response,
unlimited number - Normal inquiry: Within 24 Hours - Failure / Development Urgent Inquiries : Within 12 Hours - Failure occurring : Within 4 hours - Failure during occurrence (large impact on business) : Within 1 hour Detail (Japanese) - Thai language support is available from 9:00 to 18:00 on weekdays. |
Technical support: price | Paid (Developers, Business, Enterprise) | Free of charge) |
Customer: channel | Web (Application form) | Web (Application form) |
Support: language | Japanese/English Detail | Japanese/English/Thai |
Support: Reception / response time |
- Japanese: Weekdays 9:00 - 18:00 (Japan time) - English: 24 hours a day |
-
Available from 9:00 to 18:00 on weekdays (Japan time) - Reception is available 24 hours a day, 365 days a year. |
Support: price | Free of charge | Free of charge |
Maintenance notice: channel | Email / AWS Personal Health Dashboard | Email / AWS Personal Health Dashboard |
Maintenance notice: language | English | Japanese/English |
Root user | Managed by the user | Managed by Classmethod |
IAM | User creates IAM user |
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Classmethod created and provided by the initial IAM user - Additional IAM users can be created on your behalf |
Security | Notify by email when a security incident occurs detected by AWS |
- Classmethod implements security basic settings - Notify by email when a security incident is detected by AWS - Supports investigation when access key leaks - Supports warning investigations regarding Abuse (Unauthorized use of AWS resources) - Root user access key invalidation guidance and support |